Frequently asked questions
How does Voila Laundry work?
Voila Laundry couldn’t be more simple to use. Sign up for an account, drop off your order or arrange for a pick up, and we’ll let you know when it’s ready. We’re making doing laundry a thing of the past. Like more info? See our video below.
When Will Voilà Pick Up My Order?
Your Order will be Picked Up Same Day if it is Placed in the Locker Before 9am.
How Will My Items for Cleaning Be Handled?
What is the Turn Around Time for Getting My Order Back?
We do our best to ensure that your orders get delivered back in a timely manner. However, we also need to ensure that we properly treat stains and press your clothes. In most cases, orders are delivered back within two business day, but if one item is held up, we will hold the order until the next day when everything is ready. Items such as shoe shines, sheets, pillowcases, hand washed items and other specialty items often require an extra day of processing and may delay your order.
Are My Items Safe in the Locker?
How Does Voilà Compare on Price with Other Dry Cleaning and Laundry Services?
The Code I Received to Retrieve My Order Doesn't Work. How Can I Get Someone to Help Me?